At Myauré Jewels, all products are developed through a structured manufacturing process. Due to the customized and made-to-order nature of our work, returns and refunds are governed by the following policy.
1. General Policy
- Most products are manufactured based on specific client requirements
- As a result, returns are limited and subject to strict conditions
- By placing an order, you agree to this policy
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized jewellery
- Private label or branded production
- Bulk manufacturing orders
- Approved samples and production runs
3. Eligible Returns
Returns may be considered only in the following cases:
- Manufacturing defects
- Incorrect product delivered (not matching approved specifications)
All claims must be supported with clear evidence.
4. Inspection & Approval
- Returned items are subject to inspection by our team
- Approval is required before any refund or replacement is processed
- Unauthorized returns will not be accepted
5. Refund Process
If a return is approved:
- Refunds will be processed through the original payment method or mutually agreed terms
- Processing time may vary depending on transaction method
- Partial refunds may apply in certain cases
6. Replacement Policy
Where applicable, we may offer:
- Product replacement
- Repair or correction
- Credit adjustment for future orders
The resolution depends on the nature of the issue.
7. Reporting Timeline
- Issues must be reported within a reasonable timeframe after delivery
- Delayed claims may not be accepted
8. Shipping for Returns
- Return shipping arrangements will be discussed upon approval
- Responsibility for shipping costs may vary depending on the case
9. Contact Information
For return or refund requests, please contact:
📧 [email protected]
📞 +91 98285 36908
