Answers to the most common questions from our wholesale partners — covering MOQs, sampling, private label, certifications, shipping and more.
Questions about minimum order quantities, how to place your first order, and what to expect from the process.
Our minimum order quantities are designed to be accessible for businesses of all sizes while ensuring production viability.
The process begins with an enquiry — not an order form. We prefer to understand your business, your market and your requirements before discussing specifics.
Yes. MOQs apply per style, not per total order. You can place an order covering multiple styles as long as each individual style meets the minimum quantity requirement. There is no maximum on the number of styles per order.
We work with businesses at all stages — from established international retailers to independent brands placing their first wholesale order. We assess each enquiry on its merits rather than requiring trading history. A clear brief, a well-defined market and a realistic quantity requirement are the most important starting points.
Everything you need to know about requesting, receiving and evaluating samples before committing to bulk production.
Standard sample turnaround is 15–21 working days from brief confirmation to dispatch. This covers design finalisation, production of physical samples and quality inspection before shipment.
For custom or private label designs requiring new CAD development, the timeline may extend to 21–30 working days depending on design complexity. We confirm turnaround at the outset of each project.
Yes, samples are charged separately. The sample cost depends on the design, material, gemstones, and finishing requirements. Any applicable CAD and mold/development charges are also communicated in advance. Once the design is approved, we proceed with sample production before moving to bulk manufacturing.
Yes. We can modify existing catalogue designs in a range of ways — including stone substitutions, finish changes (gold, silver, rose gold), size adjustments and minor design alterations. Significant structural changes are treated as custom design commissions.
How we work with brands who want bespoke design, custom collections, or white label manufacturing.
Both options are fully supported. Many of our partners begin with private label and progress to custom OEM as their brand develops.
Yes. Designs developed exclusively for your brand through our custom OEM service are your intellectual property. We do not reproduce, resell or license custom designs to any other party. Exclusivity terms are documented in our manufacturing agreement before production begins.
Yes. We offer a full retail-ready packaging service — including jewellery boxes, pouches, hang tags, care cards, polishing cloths and outer packaging — all carrying your brand identity. We work with your supplied artwork or can assist with packaging design through our in-house design team.
Packaging is produced alongside your jewellery order so everything arrives together, ready for retail or fulfilment.
As detailed as you are able to provide. We work with everything from highly technical CAD files to rough sketches on paper and mood boards. Our design team is experienced in interpreting briefs at every level of completeness.
A good brief typically includes: preferred stones or materials, desired silhouettes or references, your target retail price point, and your market or customer profile. The more context we have, the more accurately we can develop something that works for your brand commercially.
Questions about our product range, materials, stones, finishes and what we offer across our wholesale collections.
All plating is produced to EU standard and nickel-free specifications. Plating thickness options are available on request.
Our gemstone range covers 200+ stones — from the most commercially popular to rare and distinctive collector stones. Our core range includes:
Yes. Our current catalogue contains 10,000+ SKUs across all product categories. It is available in digital format to verified wholesale enquiries. We update the catalogue seasonally and release new collections twice per year aligned with major international trade shows.
To request your copy, submit an enquiry through our contact form — no commitment is required to receive the catalogue.
How we handle international shipping, documentation, duties and payment terms for wholesale orders.
We export to 50+ countries across five continents. Our primary markets include the USA, Canada, United Kingdom, Germany, France, Netherlands, Italy, Australia, New Zealand, UAE, Japan, South Korea and Switzerland — but we ship to any country with accessible import routes for jewellery.
If you are based in a market not listed, please enquire — we will advise on import requirements and shipping options.
All shipments are fully insured, tracked and accompanied by complete export documentation including commercial invoice, packing list and certificate of origin.
Standard payment terms are 50% advance deposit on order confirmation and 50% balance prior to shipment. Extended credit terms are available to established partners with a trading history.
All orders are shipped on DAP (Delivered at Place) terms as standard. Under DAP, the buyer is responsible for import duties, taxes and customs clearance in the destination country. We provide all necessary documentation to facilitate smooth customs clearance.
DDP (Delivered Duty Paid) shipping can be arranged on request for certain markets at an additional cost. Please enquire if you require DDP terms.

WhatsApp us